Nothing is syncing from MyMacros+

If nothing is syncing from MyMacros+ or you see all zeros, check that you have the correct MyMacros+ account connected.

The email address shown on the check-in form should match the one you see in the MyMacros+ app, under Settings > Edit My Profile

If not, disconnect MyMacros+ from your Account page, or under Settings > Integrations in the Apotheo app, then connect the correct account.

My numbers don't match

If you modify the foods you tracked in MyMacros+ for days that were synced previously they are not automatically updated in Apotheo.

Click Sync Now to force an update of all days in this check-in.

My numbers still don't match

If MyMacros+ is syncing but the numbers you see here don't match what you see in your MyMacros+ app, try re-syncing the MyMacros+ app to the cloud.

In the MyMacros+ app go to Settings > Sync Content then tap Upload All at the bottom of the screen.

Once the app has re-synced, click the Sync Now link on the check-in form.

That didn't help

If you've tried the above steps and MyMacros+ still isn't syncing correctly, please contact MyMacros+ support: support@mymacros.zendesk.com

Updated on: 13/02/2023