Question 1

Connecting MyFitnessPal

Accepted Answer

| The option to connect MyFitnessPal is only available to clients once you've assigned them macro targets.

Connecting MyFitnessPal

Q: Add your first client

| During your trial, you can enter a Paid until a date to mark existing clients as already paid. Leave this field empty if you want the client to be prompted to set up payment when they first log in. ${youtube}<a href="Fzt2MmOKhMQ">Adding a client</a> Add clients via the Signups > Add client menu. <img src="https://storage.crisp.chat/users/helpdesk/website/916842d9772b4800/addclient_qrcj9o.png" alt="Adding a client" /> There are two options when adding a client: <ul> <li>Add client - adds the client and prompts them to enter their payment details when they first log in.</li> <li>Add and take payment - lets you enter the client's payment details before sending them their login link.</li> </ul> <h1 id="whathappensnext">What happens next?</h1> <ol> <li>We send your client a one-time link that logs them straight into Apotheo and lets them set up a password.</li> <li>Once they've set their password, they'll be prompted to set up a payment (if required) and complete their signup form.</li> </ol> <h1 id="tipsfortransferringexistingclients">Tips for transferring existing clients</h1> If you’re transferring clients who have been with you for a while, you don’t want to overwhelm them. Here are a few tips: <ul> <li>Use the "Basic Only" signup form so that your client isn’t asked too many questions. </li> <li>If you don’t want them to pay via Apotheo right away, you can enter a paid until date to postpone their billing.</li> </ul>

Clients can connect MyFitnessPal from their Account page in a web browser, or under Settings > Integrations in the Apotheo mobile app.

Macros, fiber, sodium, weight and body fat will sync with the client's check-in. Food diary-sharing instructions can be found below.

Food diary sharing

A link to the diary-sharing instructions is provided on the client's account page.

Diary sharing settings can be found in your MyFitnessPal app, under More > Settings > Diary Settings > Diary Sharing

In order to view your client's food diary, they must set their diary sharing option to Public.

Viewing your client's food diary

To view your client's food diary, click the diary link in the Food Log section of their check-in while logged in to own your MyFitnessPal account.

Food diary link in check-ins

If they have their diary sharing option set to Friends Only and you're not yet friends on MyFitnessPal, click Back to mfpusername's profile, then Add As Friend.

Private food diary

You'll be able to view the client's food diary once they accept your friend request.

${vimeo}[Connecting MyFitnessPal. Vimeo link: vimeo.com/664373098](

Question 2

Add your first client

Accepted Answer

| During your trial, you can enter a Paid until a date to mark existing clients as already paid. Leave this field empty if you want the client to be prompted to set up payment when they first log in.

${youtube}Adding a client

Add clients via the Signups > Add client menu.

Adding a client

There are two options when adding a client:

Add client - adds the client and prompts them to enter their payment details when they first log in.
Add and take payment - lets you enter the client's payment details before sending them their login link.

What happens next?

We send your client a one-time link that logs them straight into Apotheo and lets them set up a password.
Once they've set their password, they'll be prompted to set up a payment (if required) and complete their signup form.

Tips for transferring existing clients

If you’re transferring clients who have been with you for a while, you don’t want to overwhelm them.

Here are a few tips:

Use the "Basic Only" signup form so that your client isn’t asked too many questions.
If you don’t want them to pay via Apotheo right away, you can enter a paid until date to postpone their billing.

Question 3

How Apotheo's pricing works

Accepted Answer

Application Fees

Once your trial ends Apotheo will deduct a fee of $10/month whenever a client pays you via Stripe.

Stripe shows this as an Application fee.

For example:

If a client pays a monthly subscription, Apotheo deducts $10 from each monthly payment.
If a client pays for 3 months in advance, Apotheo deducts $30 from their payment.
If a client pays a weekly subscription, Apotheo deducts $2.31 from each payment

You can view a breakdown of these fees on your Apotheo dashboard - under Stripe Transactions.

Stripe Transactions

Stripe Fees

Stripe detail their pricing here - https://stripe.com/pricing

Question 4

Quick Start Guide

Accepted Answer

Quick Start Guide

Apotheo is set-up by default for weekly check-ins.

The quickest way to get up and running is to add a test client, or yourself, then adjust your settings after your first check-in.

Get in touch

Do you still have questions? Stuck on something? Is there a problem? Let us know! support@apotheo.com

Question 5

Creating application forms

Accepted Answer

Application Forms

If you receive a lot of coaching applications, the application forms feature helps you keep track of who applied, how you responded, and whether the application was submitted by a returning client.

Apotheo offers two different workflows for application forms:

Review / Accept - clients are not added to Apotheo until you've reviewed their application form and accepted them.
Take Payment - clients set up payment directly from the application form and their account is created automatically.

${youtube}Creating an Application Form

Creating a form

Go to Settings > Onboarding > Application Forms and click Add form. Application form settings All applications forms contain the following fields by default: Default application form fields You can add additional fields by clicking Add field

Taking payment

If you want clients to be able to sign up and pay directly from an application form, you can enable the Take Payment option and select a pricing option.

When the form is submitted, the client will receive an email with their account details and be forwarded to Stripe Checkout to set up payment. Take payment In the Review / Accept work

Question 6

Connecting MacrosFirst

Accepted Answer

| The option to connect MacrosFirst is only available to clients when you've assigned a client macro targets.

Clients can connect MacrosFirst from their Account page on web, or under Settings > Integrations in the Apotheo mobile app.

Macros, fiber, sodium and food diary will sync to their check-ins.

${youtube}Connecting MacrosFirst to Apotheo. YouTube link: youtube.com/watch?v=0CS-3WoLTqs

Troubleshooting

The MacrosFirst team provides outstanding customer support for both coaches and clients. You can reach them at hello@macrosfirst.com if you have any questions.

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