Question 1

Syncing macros from MacroFactor

Accepted Answer

| The option to connect Apple Health is only available to clients once you've assigned them macro targets.

Syncing macros from MacroFactor

Clients can sync their macros from MacroFactor via Apple Health.

In MacroFactor, connect Apple Health under More > Integrations.

In Apotheo, connect Apple Health in the Nutrition section under Settings > Integrations.

Macros, fiber, potassium and sodium, will sync to the client's check-in.

${vimeo}Syncing macros from MacroFactor. Vimeo link: vimeo.com/812588134

Question 2

Connecting MyFitnessPal

Accepted Answer

| The option to connect MyFitnessPal is only available to clients once you've assigned them macro targets.

Connecting MyFitnessPal

Clients can connect MyFitnessPal from their Account page in a web browser, or under Settings > Integrations in the Apotheo mobile app.

Macros, fiber, sodium, weight and body fat will sync with the client's check-in. Food diary-sharing instructions can be found below.

Food diary sharing

A link to the diary-sharing instructions is provided on the client's account page.

Diary sharing settings can be found in your MyFitnessPal app, under More > Settings > Diary Settings > Diary Sharing

In order to view your client's food diary, they must set their diary sharing option to Public.

Viewing your client's food diary

To view your client's food diary, click the diary link in the Food Log section of their check-in while logged in to own your MyFitnessPal account.

Food diary link in check-ins

If they have their diary sharing option set to Friends Only and you're not yet friends on MyFitnessPal, click Back to mfpusername's profile, then Add As Friend.

Private food diary

You'll be able to view the client's food diary once they accept your friend request.

${vimeo}[Connecting MyFitnessPal. Vimeo link: vimeo.com/664373098](

Question 3

Add Your First Client

Accepted Answer

Add Your First Client

Once your account and Stripe are set up, you're ready to add your first client. Navigate to Clients in the sidebar and click Add New Client in the top right.

Add client form

Filling in the Form

A panel will slide in from the right with the following fields:

Required Fields

First Name — your client's first name
Last Name — your client's last name
Email — the email address your client will use to log in. They'll receive a one-time login link at this address.
Service — the coaching service you're assigning them to (e.g. "Online Coaching", "Competition Prep"). Services determine which check-in configuration and settings the client uses.
Signup Form — auto-populated based on the selected service. You can change it if needed — for example, switching to a simpler form when transferring an existing client.
Pricing — the pricing option for this service. This controls how much the client pays and on what schedule.
Coach — the coach assigned to this client. Defaults to you, but can be changed if you're on a team plan.

Optional Fields

Paid Until — if the client is in a trial period, you can set how long their trial lasts.

Adding the Client

You have two options at the bottom of the form:

Add Client — adds the client without taking payment immediately. The client

Question 4

How Apotheo's pricing works

Accepted Answer

Application Fees

Once your trial ends Apotheo will deduct a fee of $10/month whenever a client pays you via Stripe.

Stripe shows this as an Application fee.

For example:

If a client pays a monthly subscription, Apotheo deducts $10 from each monthly payment.
If a client pays for 3 months in advance, Apotheo deducts $30 from their payment.
If a client pays a weekly subscription, Apotheo deducts $2.31 from each payment

You can view a breakdown of these fees on your Apotheo dashboard - under Stripe Transactions.

Stripe Transactions

Stripe Fees

Stripe detail their pricing here - https://stripe.com/pricing

Question 5

Quick Start Guide

Accepted Answer

Quick Start Guide

Welcome to Apotheo! This guide walks you through the key areas of your dashboard and what to set up first so you can start working with clients.

Your Dashboard

After logging in, you'll land on your Dashboard — the central hub for managing your coaching business.

Dashboard overview

Your dashboard shows:

Check-ins — a count of unread check-ins, with filters for ones unread for 24+ hours and overdue check-ins
Clients — your active client count, clients due for a touch base, and plans due for renewal
Payments — overdue, expired, and expiring payment summaries
Signups — paid, completed, and unpaid signup counts
Applications — unread, pending, and waitlisted application forms

Each metric is clickable — select any one to jump directly to a filtered view of the relevant clients.

Below the summary cards you'll find a map of your clients' locations and today's events from your calendar.

Sidebar Navigation

The sidebar gives you quick access to every area of Apotheo:

Dashboard — your home page with summary metrics
Unread Check-ins — jump straight to check-ins waiting for your response
Inbox — client messages
Calendar — your schedule and events
Clients — your full client list
Team — manage your coaching team (if applicable)
Applications — review app

Question 6

Connecting MacrosFirst

Accepted Answer

| The option to connect MacrosFirst is only available to clients when you've assigned a client macro targets.

Clients can connect MacrosFirst from their Account page on web, or under Settings > Integrations in the Apotheo mobile app.

Macros, fiber, sodium and food diary will sync to their check-ins.

${youtube}Connecting MacrosFirst to Apotheo. YouTube link: youtube.com/watch?v=0CS-3WoLTqs

Troubleshooting

The MacrosFirst team provides outstanding customer support for both coaches and clients. You can reach them at hello@macrosfirst.com if you have any questions.

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