Known Issues

• Known Issue: Samsung / Grammarly suggestions

  Samsung's built-in Grammarly suggestions may cause the Apotheo app to freeze. We recommend turning them off: Open Settings Search for Samsung Keyboard Tap on Suggest Text Corrections, then tap on Manage Apps Switch off Grammarly suggestions for the Apotheo appFew readers

• How Apotheo's pricing works

  Application Fees Once your trial ends Apotheo will deduct a fee of $10/month whenever a client pays you via Stripe. Stripe shows this as an Application fee. For example: If a client pays a monthly subscription, Apotheo deducts $10 from each monthly payment. If a client pays for 3 months in advance, Apotheo deducts $30 from their payment. If a client pays a weekly subscription, Apotheo deducts $2.31 from each payment You can view a breakdown of these fees on your Apotheo dashboaPopular

• Setting up a custom URL

  You can set up a custom URL by adding a CNAME record to the settings in your DNS provider. Here's where to find instructions for most of the common DNS providers. GoDaddy GoDaddy help page. Adding clients.yourdomain.com (https://storage.crisp.chat/users/helpdesk/website/916842d9772b4800/godSome readers

• Is Apotheo HIPAA compliant?

  Most of the businesses that use Apotheo are nutritionists and personal trainers. They don’t fall under the scope of HIPAA since they’re not health care providers (covered entities). When a covered entity uses a service provider, they have to ensure the service provider agrees to properly secure PHI on their behalf by signing a Business Associates Contract (https://www.hhs.gov/hipaa/for-professionals/covered-entities/samFew readers