Pausing and Resuming Clients

You can pause a client's subscription or prepaid plan when they need a temporary break — for vacation, injury, or any other reason. While paused, no payments are collected and check-in reminders are suspended.

Pausing a Client

1. Navigate to Clients and open the client's profile
2. Click the Options dropdown in the top right
3. Select Pause

Pause Options

You'll see two options:

• Until a specific date — select a date using the date picker. The client will automatically resume on this date.
• Indefinitely — pause with no end date. You'll need to manually resume the client.

Click Save to apply the pause.

What Happens When Paused

• The client's status changes to Paused (shown as a blue badge)
• No subscription payments are collected
• Check-in reminders stop
• The client still has access to their portal but isn't expected to check in
• All existing data (check-ins, messages, plans) remains intact

Resuming a Client

To bring a paused client back to active:

1. Open the client's profile
2. Click the Options dropdown
3. Select Resume

The client returns to active status and their subscription or plan continues from where it left off.

If you set a pause-until date, the client resumes automatically on that date without any action needed from you.

Paused Clients in the Client List

Paused clients remain in your client list with a Paused status badge. You can filter your client list by status to see all paused clients at a glance.

Updated on: 04/03/2026