Cancelling a Subscription

You can cancel a client's subscription with several timing options depending on how you want to handle the transition.

How to Cancel

1. Navigate to Clients and open the client's profile
2. Click the Billing tab
3. In the subscription section, click Cancel

Cancellation Options

The cancellation dialog offers three options:

Immediately

Cancels the subscription right away. The client's access continues until their current paid-until date, but no further payments will be collected.

At End of Current Billing Period

Cancels the subscription at the next billing date. The client continues with their current period and is not charged again.

On a Custom Date

Set a specific date for the cancellation to take effect. Use the date picker to choose the date.

Select your preferred option and click Save.

What Happens After Cancellation

• The subscription status updates to show the cancellation date
• No further payments are collected after the cancellation date
• The client remains active until their paid-until date
• You can still access all their data, check-ins, and history

Removing a Cancellation

If you change your mind before the cancellation takes effect:

1. Go to the client's Billing tab
2. Click Remove next to the cancellation date
3. Confirm in the dialog

This restores the subscription to its original schedule and the client will continue to be charged as before.

After the Subscription Ends

Once a subscription is fully cancelled and the paid-until date has passed, you can:

• Archive the client to move them out of your active list
• Start a new subscription by changing their pricing option
• Leave them as-is if they may return later

Updated on: 04/03/2026