Cancelling subscriptions

You can cancel a client's subscription from their profile. Clients do not have the option to cancel their own subscriptions.

When canceling a subscription you have three options:

Immediately - cancels the subscription when you click OK. The client will retain access to their account until their paid until date.
End of the current period - Stripe will cancel the subscription when the next payment would normally due. This gives you the option to stop the cancellation if the client changes their mind before then.
On a custom date - schedule the cancellation for a specific date. Use this when you need to cancel a client's subscription after their next billing date. For example, if you require three days' notice for cancellations and the client notifies you one day before their next payment is due.

Updated on: 28/02/2024