> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.apotheo.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Responding to Check-Ins When a client submits a check-in, it appears in your **Unread Check-ins** list in the sidebar. Open it to review their data and send your response. ## Opening a Check-In You can access check-ins from several places: - **Sidebar > Unread Check-ins** — shows all check-ins waiting for your response - **Client list** — click the **View check-in** button on a client row - **Client profile > Check-Ins tab** — view a client's full check-in history ## Reviewing a Check-In The check-in view is organized into sections, each accessible via sticky navigation tabs at the top: ![Check-in review page](https://storage.crisp.chat/users/helpdesk/website/-/9/1/6/8/916842d9772b4800/check-ins-review-page_18cyy6n.png) ### Notes Any notes the client included with their check-in. ![Notes section](https://storage.crisp.chat/users/helpdesk/website/-/9/1/6/8/916842d9772b4800/check-ins-review-notes_r2udl0.png) ### Photos Progress photos submitted by the client, organized by the categories defined in their photo form. ![Photos section](https://storage.crisp.chat/users/helpdesk/website/-/9/1/6/8/916842d9772b4800/check-ins-review-photos_debujk.png) ### Measurements Weight and body measurement data, including: - **Weight table** — recent weight entries with diffs - **Body measurements** — waist, hips, and other configured measurements - **Charts** — visual weight trends over time with daily, weekly, and monthly interval options ![Measurements section](https://storage.crisp.chat/users/helpdesk/website/-/9/1/6/8/916842d9772b4800/check-ins-review-measurements_qjziaf.png) ### Synced Data Data from connected health apps (Oura, Whoop, Fitbit, Garmin) if the client has linked any — including activity scores, sleep breakdowns, daily steps, mindful minutes, resting heart rate, HRV, and cycle history. ![Synced data section](https://storage.crisp.chat/users/helpdesk/website/-/9/1/6/8/916842d9772b4800/check-ins-review-synced_mhrcnv.png) ### Nutrition Food log data and macro tracking information, including adherence to assigned nutrition targets. The nutrition section includes: - **Food Log** — a daily breakdown of meals and items logged by the client - **Weekly Macros** — a table showing daily macronutrient totals (protein, carbs, fat, calories) with trend arrows, target types, and training day indicators ![Nutrition section](https://storage.crisp.chat/users/helpdesk/website/-/9/1/6/8/916842d9772b4800/check-ins-review-nutrition_1whnnja.png) ![Weekly macros table](https://storage.crisp.chat/users/helpdesk/website/-/9/1/6/8/916842d9772b4800/check-ins-review-nutrition-wee_sk3d4f.png) If the client syncs their nutrition from an external app, you can click the **refresh button** (sync icon) in the top-right corner of the weekly table to re-sync the latest macros and food diary data. ### Habits Habit completion data showing which assigned habits the client tracked and their adherence rates. ![Habits section](https://storage.crisp.chat/users/helpdesk/website/-/9/1/6/8/916842d9772b4800/check-ins-review-habits_18xjzyn.png) ### Messages Messages the client sent as part of this check-in. Click the section header to expand it. ![Messages section](https://storage.crisp.chat/users/helpdesk/website/-/9/1/6/8/916842d9772b4800/check-ins-review-messages_agujti.png) ### Questions The client's answers to their configured check-in questions. Shows each question with the client's response, or "Not answered" if they skipped it. For behavior follow-up questions, the previous check-in's response is shown for reference. ![Questions section](https://storage.crisp.chat/users/helpdesk/website/-/9/1/6/8/916842d9772b4800/check-ins-review-questions_24dvxr.png) ### Response Where you write and send your response to the client. ![Response section](https://storage.crisp.chat/users/helpdesk/website/-/9/1/6/8/916842d9772b4800/check-ins-review-response_1oh0j7w.png) ## Writing Your Response Scroll to the **Response** section at the bottom, or click **Response** in the navigation tabs. The response editor supports: - **Rich text** — format your response with bold, italic, headings, lists, and links - **Video recording** — click the **Record Video** button to record a response via Loom - **Voice recording** — record an audio response (if enabled) - **Quote reply** — reference specific content from the check-in ### Auto-Save Your response is automatically saved as a draft as you type. You'll see a "Draft Saved" indicator with a timestamp. If something goes wrong, your work won't be lost. ### Pop-Out Editor Click the **pop-out button** to open the response editor in a floating window pinned to the bottom right of the screen. This lets you scroll through the check-in data while keeping your response visible. ![Pop-out editor](https://storage.crisp.chat/users/helpdesk/website/-/9/1/6/8/916842d9772b4800/check-ins-review-popout_5z3p86.png) ## Sending Your Response When you're ready, click **Send**. The client will receive a notification that their check-in has been reviewed. > **Note:** The Send button is only visible if you're the assigned coach for this client. ## Skipping a Check-In If a client's check-in is overdue, you can skip it from the client list by clicking **Skip Update** in the row action menu. You can also configure auto-skip rules in **Settings > Check-In Settings** to automatically skip check-ins that are overdue by a set number of days.