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> Use this file to discover available pages before exploring further.
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# Refunding a Client

You can issue full or partial refunds for any payment directly from a client's billing tab. Refunds are processed through Stripe and returned to the client's original payment method.

## Issuing a Refund

1. Navigate to **Clients** and open the client's profile
2. Click the **Billing** tab
3. Find the payment in the **Payment History** section or the **Last Payment** area
4. Click the **Refund** button

![Refund payment modal](https://storage.crisp.chat/users/helpdesk/website/-/9/1/6/8/916842d9772b4800/payments-refund-modal_o76pnt.png)

## Refund Options

The refund dialog shows:

- **Refund amount** — enter the amount to refund. You can refund the full payment or a partial amount.
- **Deduct processing fees** — check this box to deduct Stripe and Apotheo processing fees from the refund amount. When checked, the fee breakdown is displayed:
  - **Stripe** fee amount
  - **Apotheo** fee amount

Click **Save** to process the refund.

## Refund Timeline

Refunds take **5–10 business days** to appear on a client's statement, depending on their bank or card issuer.

## Viewing Refund History

Refunded payments are marked in the payment history table:

- Partially refunded payments show the refunded amount (e.g. "Refunded: $25.00")
- Fully refunded payments show the total refund and the payment method it was returned to
- The **Refund** button is hidden once a payment is fully refunded

## Disputed Payments

If a client disputes a payment with their bank, the payment will show a **Disputed** badge in the payment history. Disputed payments should be handled through your Stripe dashboard.

> **Note:** Refunding a payment does not automatically cancel the client's subscription or change their status. If you want to end their service, [cancel their subscription](https://help.apotheo.com/en/article/cancelling-a-subscription-r91zcc/) or [archive them](https://help.apotheo.com/en/article/archiving-deleting-and-restoring-clients-1gqbu7i/) separately.