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# Forgotten Passwords and Login Links

If a client can't log in, there are several ways to help them regain access to their account.

## Resetting a Password

Clients can reset their own password from the login page:

1. On the login page, click **Forgot your password?**
2. Enter their email address and click **Reset password**
3. They'll receive an email with a link to set a new password

![Login page](https://storage.crisp.chat/users/helpdesk/website/-/9/1/6/8/916842d9772b4800/clients-login-page_1xhdn71.png)

![Forgot your password form](https://storage.crisp.chat/users/helpdesk/website/-/9/1/6/8/916842d9772b4800/clients-forgot-password_35rdt6.png)

## Login with Email

Clients can also sign in without a password using a one-time email link. On the login page, click **Login with email**, enter their email address, and they'll receive a link that logs them in immediately.

## Sending a Login Link (Coach)

As a coach, you can send a client a login link directly from their profile:

1. Open the client's profile
2. Click **Options** in the top-right corner
3. Select **Send login link**
4. Click **Send** to confirm

![Options menu with Send login link](https://storage.crisp.chat/users/helpdesk/website/-/9/1/6/8/916842d9772b4800/clients-send-login-link-menu_16biers.png)

![Send Login Link confirmation](https://storage.crisp.chat/users/helpdesk/website/-/9/1/6/8/916842d9772b4800/clients-send-login-link-modal_1bg297c.png)

The client receives an email with a link that logs them in without needing their password. This is useful when a client is having trouble with password resets or needs immediate access.

## Locked Accounts

If a client enters their password incorrectly too many times, their account will be temporarily locked. The account unlocks automatically after a short period, or the client can request a password reset link to regain access immediately.