Forgotten Passwords and Login Links

If a client can't log in, there are several ways to help them regain access to their account.

Resetting a Password

Clients can reset their own password from the login page:

1. On the login page, click Forgot your password?
2. Enter their email address and click Reset password
3. They'll receive an email with a link to set a new password

Login with Email

Clients can also sign in without a password using a one-time email link. On the login page, click Login with email, enter their email address, and they'll receive a link that logs them in immediately.

Sending a Login Link (Coach)

As a coach, you can send a client a login link directly from their profile:

1. Open the client's profile
2. Click Options in the top-right corner
3. Select Send login link
4. Click Send to confirm

The client receives an email with a link that logs them in without needing their password. This is useful when a client is having trouble with password resets or needs immediate access.

Locked Accounts

If a client enters their password incorrectly too many times, their account will be temporarily locked. The account unlocks automatically after a short period, or the client can request a password reset link to regain access immediately.

Updated on: 12/03/2026