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# Customizing Email Templates

Apotheo sends automatic email notifications to your clients for events like check-in reminders, payment confirmations, and account creation. You can customize the subject line and body of each email to match your brand voice.

## Accessing Email Templates

Navigate to **Settings > Client Notifications**. Templates are organized into categories:

- **Onboarding** — account creation, signup reminders
- **Check-in** — check-in reminders and notifications
- **Account Management** — password resets, account disabled/restored
- **Billing** — payment reminders, subscription notifications
- **Reminders** — skipped check-ins, overdue updates
- **Other** — miscellaneous notifications

Click on any template to edit it.

## Editing a Template

Each template has two customizable fields:

### Subject Line

The email subject your clients see in their inbox. You can include placeholder variables that get replaced with real values when the email is sent.

### Email Body

The main content of the email. The rich text editor supports formatting including bold, italic, links, images, lists, and headings. Use placeholder variables to personalize the content.

## Placeholder Variables

Placeholders are dynamic values enclosed in double curly braces that get replaced when the email is sent. Common placeholders include:

- `{{ first_name }}` — the client's first name
- `{{ last_name }}` — the client's last name
- `{{ portal_name }}` — your business name
- `{{ coach_first_name }}` — the assigned coach's first name
- `{{ coach_signature }}` — the coach's email signature
- `{{ loginurl }}` — a link to your portal's login page

The available placeholders vary by email type — the editor shows which ones are valid for each template.

## Email Setup

Navigate to **Settings > Email Setup** to configure the postal address that appears in your email footers. This is required by anti-spam regulations (CAN-SPAM) and helps your emails avoid spam filters.

## Tips

- **Keep it personal** — use `{{ first_name }}` to address clients by name
- **Stay on brand** — adjust the tone and wording to match how you communicate with clients
- **Test changes** — send yourself a test email after editing to check formatting
- **Use your signature** — include `{{ coach_signature }}` to add the email signature you configured in your [account settings](https://help.apotheo.com/en/article/account-setup-1etytod/)